In order to stay competitive, it is vital for you & your company to take the right actions to quickly adapt to the market’s ever-changing dynamics. If you own a successful business and want to expand your market, you should be aware that the notion of application management is rapidly changing in today’s world.

Do you know?! Applications that are well-managed are more reliable and less prone to failure, which could result in a loss of functionality. As a result, it not only reduces the risk of downtime but also improves overall workflow. We can imagine how challenging it is to keep your application updated and maintained, as improvement is unattainable without a transparent plan or strategy. Let’s look at how you can improve application maintenance and support strategy in order to boost productivity and businesses growth.

Optimize The Debugging Procedure

It encompasses the entire scope of work performed in order to troubleshoot and fix bugs discovered by users or through error reports. Logging, scrutiny, testing, feedback recording, and rectification are all required for defect tracking. In fact, the final step in defect tracking is to create a newer version to rectify and fix the issues. Typically, I.T product has hundreds of bugs and issues that users must verify, manage, evaluate, take priority, and correct. Defect tracking can be applied in any engineering process, but it is commonly used in software engineering. You can use a defect tracking and management system to make the process simpler and more straightforward.

Adequate testing to increase efficiency

Testing is an important part of the application maintenance and support mystery. Because an application is used for a long time, it is inevitable that the system’s environment will need to be changed, corrected, or modified at some point. Following the changes, proper testing must be carried out, and this type of testing is known as maintenance testing. In most cases, this type of testing is divided into two phases.

First Phase

The first phase entails testing the actual modifications and changes to see how the system reacts to them. When a new feature or specification is introduced, testing becomes even more critical.

Second Phase

The second phase entails regression testing to ensure that the system is functioning properly. Regression testing also determines whether the system has been harmed by maintenance or support work. If any issues are discovered, rectification is made easier as a result of the testing. In a nutshell, if any maintenance is performed, or even if regular maintenance is performed, testing becomes critical in order to improve the effectiveness of the support.

Constant Enhancement of Support Packages

When you want your application maintenance and support plan to run smoothly, you must choose support packages. Support packages are patches that are applied during the maintenance process to correct or fix any issues. The support packages generally contain the following updates that have to be put in the diagram:

Most of these packages are designed to be easily integrated into your regular maintenance schedule. On the other hand, are designed to ensure that no data is lost or that your system also isn’t interrupted. The issues which these packages resolve is then documented in order to implement an effective defect management system. Since most support packages have to be updated as per the current scenario or environment, it may become difficult for your in-house app support & maintenance team to come up with new updates quickly. It would be preferable if you chose to outsource application maintenance, as there are third-party I.T. companies that can help you. companies that offer this service. The outsourcing option is a much more relevant and cost-effective solution. Most businesses understand that they must keep their applications in top shape in order to meet the needs and requirements of their clients, which can inevitably lead to business growth.

Code Modifications and Optimization

Any defect in your application could be caused by a coding error. In fact, any correction could result in code changes and optimization. If you want to improve your maintenance and support system, making code optimizations and modifications may become second nature to you. Let’s take a look at an example. During any re-engineering process, the analyst or software professional may choose to make revisions to fix problems or issues. For example, in this case, an application may rely on multiple loops, each of which is involved in achieving a specific scenario. However, due to the large amounts of data involved in processing, these multiple loops may cause significant performance degradation. To correct the situation, the expert will recommend reducing the number of loops—this implantation will occur only as a result of code optimization to achieve the best results. Your team and you must keep code changes and optimization on standby in case a similar scenario arises. If the analyst or team believes that the current codes aren’t up to par, or aren’t justifying the current environmental scenario, code tinkering may be done. These code changes would undoubtedly improve the application’s efficiency and overall business growth.

24×7 Dedicated Support Team

Wouldn’t it be great if you had a dedicated team to look after and support your applications 24/7 a day,? Your applications, on either hand, necessarily require constant support and monitoring. As a result, having 24-hour support for your applications is always advisable by Golpik. This planning would be extremely beneficial because it would be classified as a high-level service strategy. Because critical applications should work properly flawlessly 365 days a year, it is critical that these systems be monitored 7 days a week! 24-hour support will ensure that your systems are always performing at their best and delivering the results you expect. The complete dedication to support will improve your maintenance and support program by providing a competitive advantage to the overall cause. Many outsourcing companies now provide round-the-clock support to their customers/clients in order to ensure that their applications are bug-free. They accomplish this on a global scale by delegating the process to multiple teams working in shifts and teams based in different locations.

BOTTOM LINE

Application maintenance and support is a very vast topic that enterprises ponder upon for years to find the right balance. We hope that this little guide has all the potential to provide your maintenance process with an improved boost. If you’re looking for a well-trained support partner to help you determine your app maintenance and support strategy we’re here to help!  Please Contact Us, and we will work with you to achieve your application-specific goals and ensure that the software has the highest possible quality, with the fewest possible bugs.